Return & Refund Policy

Not all products are returnable or refundable. Only items explicitly designated with replacement or warranty availability on their respective product details page are eligible for replacement:

• Whether an item has replacement or warranty coverage is clearly highlighted under the ‘Warranty & Guarantee’ tab on that item's individual product details page.
• Items showing "No warranty and guarantee applied for this product" are sold as final sale and cannot be returned or replaced.
• Customers are strongly encouraged to inspect package integrity and merchandise with the courier representative upon delivery.

For items that qualify for replacement coverage, the following criteria must be fulfilled:

• Notify our customer service team via WhatsApp or helpline within 24 hours of parcel receipt.
• The merchandise must remain unused, unwashed, and in its authentic original packaging along with all manufacturer tags and accessories intact.
• In case of manufacturing defects, missing pieces, or shipping damage, an unboxing video recorded while opening the parcel must be presented as proof.

• Requests based merely on a "change of mind" or aesthetic preference after accepting the package.
• Physical damages caused by customer mishandling, improper installation, or intentional abuse.
• Perishable items, food/grocery consumables, and personal hygiene or opened cosmetic products.
• Clearance, flash sale, or deeply discounted promotional items sold under "As-Is" terms.